Ordering Info

DELIVERY INFORMATION

  • Delivery Time: 2-3 working days delivery time for mainland UK addresses (allow an extra day for Islands and Highlands). A fairly accurate estimated date is indicated on the website and/ or please email us.
  • Once your parcel is sent, our courier will contact you with more detailed delivery time slots.
  • Free Delivery for orders over £50 (£5 under £50)

    • Personalize Your Delivery – When we send your order, our Courier (DPD) will contact you by email with a delivery date and time slot – you can then personalize your delivery options by adding delivery instructions/ including a ‘collect in store’ option.
    • If you are away from home during the week – we can send to your work address.

CARD SECURITY & PAYPAL

  • We are a Trustwave approved secure e-commerce website and do not store card details. All card details are placed on the third party payment provider you choose at checkout: either SagePay or PayPal.
  • Pay by PayPal available.
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PERSONAL DATA

  • We do not share any personal data with any other companies and simply use this to ship your order! Please see our Privacy Policy for more details.

RETURNS POLICY

  • Should you not be happy with the condition a product has arrived in or you have received the wrong product, let us know and we will either send out a replacement or refund this item.

PACKAGING

  • The filler we use in most orders, which can look like polystyrene is called “Eco flow” and fully biodegradable if you sprinkle it with water.